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FAQ
1. Why do we not have a brick and mortar store and why are our prices so low?
We choose to be a ecommerce store to avoid paying hefty fees in rental. In return, we keep our prices low and provide efficient courier service to our customers. This is the beauty of Internet.
2. Are Our Perfumes Genuine?
Yes, all our perfumes are 100% genuine straight from authorized distributors. We want to have long term businesses.
3. What are the Payment Methods?
Payment Method
- PayPal
- Credit Card/Debit Card
- Bank Transfer: POSB/DBS/UOB/OCBC/Standard Chartered
4. How fast can I receive my purchase?
For Singapore purchases, you should receive your perfume the next business day subjected to the order cut-off time.
For International delivery, please refer to Shipping and Return.
5. Will the perfume break via courier?
No, because our perfumes are handled by a dedicated courier company and all our parcels are wrapped to withstand shock.
6. Do we ship to other countries?
Yes, we do ship worldwide. Please select the top right hand corner of the page for the list of countries that we shipped to and their charges.
7. Do I get a discount off the actual price if I pay by Meet-up?
No. The free courier service is an incentive to build consumers' confidence in PrincessFragrance.com
8. What does EDT, EDP and EDC mean?
Perfume types reflect the concentration of aromatic compounds in a solvent, which in fine fragrance is typically ethanol or a mix of water and ethanol. Various sources differ considerably in the definitions of perfume types. The concentration by percent/volume of perfume oil is as follows:
- Eau de Parfum (EdP), Parfum de Toilette (PdT): 10-20% (typical ~15%) aromatic compounds. Sometimes listed as "eau de perfume" or "millésime".
- Eau de Toilette (EdT): 5-15% (typical ~10%) aromatic compounds
- Eau de Cologne (EdC): Chypre citrus type perfumes with 3-8% (typical ~5%) aromatic compounds
9. Is your website secure?
Yes, our website is secure. Please refer to our Privacy Policy.
10. Are the prices final?
10. Are the prices final?
Yes, all our prices are nett and final.
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