Common Questions

Can I pick the items from your store?

We do not have any sales person at our warehouse as we are running about fulfilling orders and corporate matters. That is why we provide free delivery for all orders. Sometimes, we might even send your purchase on the same day, if we happen to be around your area.

Are your products authentic?

Our products are 100% genuine as they are sourced from authorised and reputable agents/distributors locally and overseas. To guarantee this, we have a no-question asked return policy too.

How can your products be so cheap?

Conventional retail stores have to maintain certain level of profit margins to pay for retail space, pretty or handsome salesperson and stock up. We have cut down on these costs by leveraging on e-commerce. The stiff competition online has also pushed us to review our prices periodically, ensuring you get the best value.

Are your prices inclusive of delivery?

Yes, delivery is free within Singapore.

Can you give further discount?

We can offer you $2 off per item if you do a transfer to our Singapore bank account(s).

Do you ship Internationally?

Yes, we ship worldwide and charges vary (or sometimes even free). Do contact us for this.

Why are there no reviews of you online?

You may read about us on http://www.ebay.com/usr/princessfragrance from our satisfied customers. We are currently upgrading our social media platforms and hope to bring you more updates soon.

Nevertheless, we hope to take this opportunity to highlight the business policy at Princess Fragrance is "Customer First, Business Second" and if there are any issues or product quality that we may have overlooked, kindly send us an email.

Site & Payment Security

Our online platform is supported by a US listed company and we adhere to all security standards required. We do not collect or store any credit card information as the transaction is handled by Paypal.